Gregory A. Chance
1230 Melton Dr., #11
Yuba City, CA 95991
(530) 671-4592
gchance@videogames.org
HPUX MPE/iX Windows
NT
OS BSDI SunOS MacOS
EXPERIENCE Linux MS-DOS ACOS
Windows 3.x Windows 95/98 XWindows
C C++ Visual C++ BASIC
LANGUAGES HTML PERL KSH CSH
CGI
HELPDESK Remedy 2.0 Remedy 3.1 Remedy 3.2.1
SOFTWARE Expert
Advisor PHD
Independent Contractor Webmaster, The History of Home Video Games Homepage
May, 1994 - Present
http://videogames.org/
Independent Contractor Webmaster, aboutComputers™ Radio Show
http://www.aboutcomputers.org/
RHI Consulting Desktop Tech Support, Marysville School District, Marysville, CA
Sacramento, CA
Nov., 1999 - Dec., 1999 w Tech Support for 10 schools in school district.
w Cloned & configured systems
w Installed hardware & software
w Set up small network of 4 computers to share printer
w Provided support for software
Computer Resrouce Group PC Technician, Intel, Folsom, CA
Mar., 1999 – Oct., 1999 w Thermal testing of hardware at Folsom site
· Developed testing methodology
· Soldered leads to motherboard pins
· Routed thermocouples to known hotspots
· Performed heat stress tests on Sun River, Seattle, Cayman, & Vancouver boards in 40 chassis
· Compiled data into reports
RHI Consulting Helpdesk Operations, Sutter Health Roseville, Roseville, CA
Sacramento, CA
Nov., 1998 - Jan., 1999 w Helpdesk support at Rosville site.
w Answered helpdesk phone
w Answered general questions
w Led users through simple procedures over phone
w Logged trouble tickets
w Special projects include creating web page for
Sutter Health Roseville Helpdesk to simplify day
to day helpdesk operations
w AS/400 support
w Primary Application: Remedy
Smartsource Field Technical Support, The Money Store, Sacramento, CA
Gold River, CA
Apr., 1998 - Oct., 1998 w Field tech at Del Paso, Arco, Country Club, C St., & Ziggurat sites
w Cloned, configured, & placed hundreds of systems
w Operating systems: Win 3.11, Win 95, Win NT
w Configured to operate on LAN
w Installed & configured software
w Wrote install documentation for several in-house
software programs.
w Provided support for in-house proprietary software
w Applications used: Remedy, MS Office Suite, Paradox 5,
SQL, CLI-32
Smartsource Helpdesk Support, Cal Farm, Sacramento, CA
Gold River, CA
Mar., 1998 w Helpdesk support to on-site customers at Cal Expo site
w Answered general questions
w Led users through software configuration over the phone
w Answered user’s questions about using software
w Primary application used: Professional Help Desk(PHD)
New Boston Systems Helpdesk Operator, NEC, Roseville, CA
Sacramento, CA
Oct., 1997 - Feb., 1998 w Helpdesk support to on-site customers at Roseville site
w Answered general questions
w Fixed corrupt network settings
w Customized settings for PC users
w Reset mainframe printers & terminals
w Logged all calls
w Applications used: Expert Advisor, Microsoft Excel
w Operated & Monitored NEC ACOS 630 & ACOS 450 Systems
w Recognized & reported system problems
w Performed system backups
w Maintained department & company confidentiality
w Printed & distributed reports
w
Applications used: ETOS
Volt Technical Computer Operator, Hewlett
Packard, Roseville, CA
Sacramento, CA
May, 1996 - Oct., 1997 w Operated & Monitored HP3000 & HP9000 Systems
w Performed special requests
w Recognized & reported system problems
w Solved hardware and system problems
w Provided customer assistance
w Performed system backups
w Maintained department & company confidentiality
w Applicationss used: Remedy; some JCL.
Manpower Technical Computer Operator, Sacramento Blood Center, Sacramento, CA
Sacramento, CA
Jan., 1996 - May, 1996 w Printed & distributed reports
w Streamlined daily/nightly jobs
w Scheduled & monitored backups
w Mapped the LAN & WAN
w Helped solve Unix problems on HP9000
w Created 100 users on HP9000
w Applications used: Visio, Microsoft
Excel, & Microsoft Word
Olsten Staffing Computer Operator, Foundation Health, Rancho Cordova, CA
Rancho Cordova, CA
Sep., 1995 - Oct., 1995 w Queried telephone database for potential provider addresses
w Converted database output to Microsoft Excel for formatting
w Reduced output to manageable size and mailed letters to providers
Kelly Services Computer Operator, EDS, Chico, CA
Chico, CA
Jun., 1994 - Jan., 1995 w Operated & maintained SunOS systems
w Printed & distributed reports
w Wrote & maintained 40-50 shell & PERL scripts
w Monitored automatic processing of insurance claims
w Backed up & restored data to and from 12-inch optical disc
w Backed up & restored data to and from 8mm data tape
BASIC Yuba
College, 3 Units, 1984
C CSU
Chico, 3 Units, 1993
EDUCATION C++ CSU Chico, 3 Units, 1994
3D Computer Graphics CSU Chico, 3 Units, 1994
Unix System Administration Sierra College, 3 Units,
1997